Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

We offer two options for you to get a quote:

1- Contact us directly by phone: 781-296-3701

2- Or access our ''get a quote'' form and we will call you quickly.

Yes!

We always visit your home before cleaning. We love to make sure that we do everything you need, in the best way possible.

All supplies are included. Do not worry. You will have no surprises!

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted.

You are not charged until after the cleaning has been completed.

We accept cash, check and Venmo payments!

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Our Services” button.

We always send a complete team, which performs a perfect and fast cleaning.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.

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